GCX-SCR EXAMBOOST TORRENT & GCX-SCR TRAINING PDF & GCX-SCR LATEST VCE

GCX-SCR Examboost Torrent & GCX-SCR Training Pdf & GCX-SCR Latest Vce

GCX-SCR Examboost Torrent & GCX-SCR Training Pdf & GCX-SCR Latest Vce

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Schedule Callback
  • B. Blind Transfer
  • C. Invoke Secureflow
  • D. Consult Transfer

Answer: D

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.


NEW QUESTION # 33
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

  • A. Both A and B.
  • B. Update the customer details in the script.
  • C. Use the notes section to pass information about the interaction.
  • D. Invoke 'Outbound Update Contact' action

Answer: C

Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.


NEW QUESTION # 34
Which of the following best defines the ACD evaluation method Best Available Skills?

  • A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
  • B. Looks for the first available agent and ignores any skill requirements.
  • C. Matches the interaction to the first available agent who has all of the requested skills.

Answer: C

Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.


NEW QUESTION # 35
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  • A. Add John to Genesys Cloud CX again so that a new invitation will be generated.
  • B. Tell John to be patient and wait for the email to arrive.
  • C. Resend the invite.
  • D. Submit a ticket to Genesys Cloud CX support.

Answer: C

Explanation:
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.


NEW QUESTION # 36
Every script page has a horizontal stack container placed in it by default.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.


NEW QUESTION # 37
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